Parabolic
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About
Parabolic is an AI assistant for customer support, trained on your support data. It auto-indexes any response you've ever messaged to a customer and detects a user's true intent, independent of specific keywords. Parabolic then autodrafts generalizable and customer-specific responses. It embeds within existing ticketing software, allows human-in-the-loop verification, answers RAQs, navigates multistep conversations, offers upsell mode, and auto-categorizes tickets. It integrates with Zendesk, Intercom, Discord, Slack, and Jira.
Platform
Features
• auto-categorize: automatically tag and triage incoming questions to the appropriate cat (payments, memberships, etc)
• upsell mode: unlock support as a sales channel. append relevant upsells/cross-sells based on the customer’s pain-point.
• multistep: navigates multiple back-and-forths as the conversation progresses.
• answers your raqs (rarely asked questions. parabolic only needs 1 match in a past conversation/knowledge base to suggest a response.
• human-in-the-loop: your agents can verify responses before sending. parabolic trains itself to improve after every rejected draft.
• embedded within your existing ticketing software (intercom, zendesk, helpscout, etc).
FAQs
What results can I expect?
98%+ accuracy on questions that have ever been asked in any form from any data source. 40%+ accuracy on non-'macro-able' questions which require understanding user's intent, synthesizing from multiple sources, and performing actions.
I've tried automations before. How is this better?
Other models rely almost entirely on keyword-matching. We leverage the latest break-throughs in AI which enable true understanding of your users. This requires minimal setup and enables our unprecedented accuracy rates.
How do I get started?
Email us at shub@growparabolic.com for a free demo of a custom AI model trained on your data to answer your customer's questions. The only data we'll need is your knowledge base of FAQs and/or historical customer support tickets.
What integrations do you support?
We'll plug into your Zendesk, Intercom, Discord, Slack, Jira, or any other tool you use to process customer support! We're actively building out new integrations every week. Feel free to reach out with any requests to shub@growparabolic.com
Is my data secure?
Yes. We sign NDAs for every customer we onboard, pre-process all customer data via a PII anonymizer, and are in the process of SOC2 and GDPR certification.
Pricing Plans
Job Opportunities
There are currently no job postings for this AI tool.
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