Supermoon
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About
Supermoon is an AI-powered customer support platform designed to simplify and streamline customer interactions across multiple channels. It offers features like AI-driven reply suggestions, message summaries, sentiment analysis, and an AI Phone Assistant. Supermoon provides tools such as Live Chat, Smart Contact Form, and Omnichannel Inbox to enhance customer experience and reduce ticket volume. The platform integrates with Shopify, Gmail, Outlook, Instagram, Messenger, and WhatsApp. It aims to increase customer satisfaction and operational efficiency by leveraging AI to save time and personalize customer interactions.
Platform
Features
• shared inbox
• ai customization
• live chat
• smart contact form
• omnichannel inbox
• crm
• ai phone assistant
• shopify
FAQs
How do I get the most out of my Supermoon team?
Start by connecting your Gmail or Outlook inbox in your settings! If you currently support customers through a Gmail or Outlook inbox, connecting that inbox to Supermoon is super easy and is the best way to get started on Supermoon.
What’s the difference between the Gmail/Outlook integration and email forwarding?
The easiest and best way to start using Supermoon is to connect the inbox you currently use to support customers via either the Gmail or Outlook integrations.
When would I forward email as opposed to using the inbox integrations?
When you cannot change your existing inbox from an alias or distribution list to an actual user account (with a unique username and password for logging in), forwarding email is the next best solution to receive customer emails in your Supermoon team.
What are Smart Replies and how do they save my team time?
Supermoon saves you time on every single customer message by giving you Smart Replies. Click the options appended to the bottom of every message next to the “Respond” button or click the “Smart Reply” button to generate draft messages in a matter of seconds.
How do I personalize my AI and what does that mean for me?
Do you want to make Smart Replies even more useful? Personalize your AI with your FAQ or business information and watch the AI use that info in Smart Reply drafts to save you even more time on every message.
What are the differences in the plans and what is recommended for my team?
Every new team comes with a 14-day free trial of the Pro plan. This gives you a great experience of Supermoon for free as you begin to try us out. Once you are ready to pick your plan or your trial has ended, you can select from the Starter, Growth, Pro or Ultra plans.
Do my left over AI Replies roll over to the next billing cycle?
No. At the end of your payment cycle, your AI Reply usage will restart to the amount that correlates with the plan you are on.
What is considered an AI Reply?
The number of replies written by AI per month, which can include: AI drafts for emails & socials AI rewrites such as Rephrase or Expand AI auto-answers for MoonChat AI suggestions for Smart Contact Form
Can I purchase more AI Reply Credits?
Extra AI Reply Credits can be purchased for $10 per 100 AI Replies.
Which plans include white labeling of the Smart Contact Form and MoonChat?
All of our plans include white labeling. You can manage these settings in your Smart Contact Form Settings and MoonChat Settings.
Pricing Plans
Starter
$19.00 / /mo• All channels & apps
• Unlimited teammates
• Unlimited messages
• 100 Al Replies / month
• Al Sentiment Detection
• Al Message Summaries
• Core support
Growth
$49.00 / /mo• All channels & apps
• Unlimited teammates
• Unlimited messages
• 500 Al Replies / month
• Al Sentiment Detection
• Al Message Summaries
• Core support
• Personalized Al setup & onboarding assistance
Pro
$99.00 / /mo• All channels & apps
• Unlimited teammates
• Unlimited messages
• 1500 Al Replies / month
• Al Sentiment Detection
• Al Message Summaries
• Core support
• Personalized Al setup & onboarding assistance
Ultra
$299.00 / /mo• All channels & apps
• Unlimited teammates
• Unlimited messages
• 5000 Al Replies / month
• Al Sentiment Detection
• Al Message Summaries
• Core support
• Personalized Al setup & onboarding assistance
• Dedicated account manager
Job Opportunities
There are currently no job postings for this AI tool.
Ratings & Reviews
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