evalmyBRAND
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About
evalmyBRAND is an AI-powered social listening and customer experience management (CXM) platform that helps businesses understand and elevate their brands. It provides insights from social media and other online channels, enabling data-driven decisions. The platform offers features like social listening, social media monitoring, app analysis, campaign analysis, and case management. evalmyBRAND serves businesses of all sizes, from startups to large enterprises.
Platform
Task
Features
• competitor analysis
• social media monitoring
• insights & analytics
• social listening
• case management
• campaign analyzer
• app analysis
• self brand analysis
FAQs
What is Social Listening?
Social listening is monitoring social media for mentions of your brand, competitors, and keywords. It reveals customer opinions, pain points, and preferences, enabling data-driven decisions.
What is Social Media Monitoring?
Social media monitoring identifies and assesses what's said about your organization, individual, or product across social media and online channels.
What is the difference between Social Listening and Social Media Monitoring?
Social media monitoring is small-scale brand mention identification; social listening is larger-scale, examining how customers discuss your brand, products, and industry, including competitors.
How does Social Listening work?
Social listening extracts online consumer opinions, offering quick access to relevant information by real-time monitoring of all mentions via APIs.
What are the benefits of social listening for any business?
Social listening is used for market research, brand reputation management, influencer marketing, PR crisis management, lead generation, content marketing, and improved customer service.
How to Choose the Right Social Listening Tool?
Choose a tool based on your brand's needs. Consider features, KPIs, and the tool's ability to measure your requirements. For example, evalmyBRAND provides industry-specific data and customized reports.
How can social listening benefit businesses in customer service?
Social listening helps monitor brand mentions, respond to complaints, and improve customer satisfaction. It also enables engagement, feedback gathering, and identification of brand advocates.
Which social media platforms can be monitored through social listening?
Social listening monitors various platforms: Facebook, Twitter, Instagram, LinkedIn, YouTube, Reddit, TikTok, Pinterest, Tumblr, and Snapchat. Support may vary by tool.
What are some common mistakes businesses make when using social listening?
Common mistakes include focusing on quantity over quality, ignoring negative feedback, unclear objectives, overlooking non-social media channels, and failing to take action.
Is social listening only useful for large businesses, or can small businesses also benefit from it?
Social listening benefits all business sizes. Small businesses gain insights into customer needs, monitor competitors, build brand reputation, and find influencers.
Pricing Plans
Basic
Unknown Price• 1 User Access
• Updated Data Monthly
• Reports
• Competitive Analysis
• Mobile App
• Email Digest
• 24/7 Customer Support
• Unlimited Product Updates
Standard
Unknown Price• 1 User Access
• Updated Data Monthly
• Reports
• Competitive Analysis
• Mobile App
• Email Digest
• 24/7 Customer Support
• Unlimited Product Updates
Pro
Unknown Price• 1 User Access
• Updated Data Monthly
• Reports
• Competitive Analysis
• Mobile App
• Email Digest
• 24/7 Customer Support
• Unlimited Product Updates
Ultimate
Unknown Price• 1 User Access
• Updated Data Monthly
• Reports
• Competitive Analysis
• Mobile App
• Email Digest
• 24/7 Customer Support
• Unlimited Product Updates
Job Opportunities
There are currently no job postings for this AI tool.
Ratings & Reviews
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