Capacity
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About
Capacity is an AI-powered support automation platform that connects everything, streamlines workflows and scales with you. Capacity Answer Engine delivers instant, AI-powered answers. Get the right answers at the right time, no matter where knowledge sits in your organization. Teams waste 20-25% of their time searching. Information is stored everywhere and it’s impossible to find when you need it most. Make better decisions faster with Answer Engine.
Platform
Features
• analytics and insights
• conversational ai
• integrations
• agent assist
• campaigns and workflows
• intelligent virtual agents
• security and integrations
• federated search across existing systems
FAQs
Is the data that I share with Capacity secure?
Answer Engine® is ISO/IEC 27001 certified. It allows you to keep your existing security intact, so your files are at least as secure as they are in your current environment. Users only see answers from data they are authorized to see.
What are the resource ramifications on my team while onboarding Answer Engine®?
There is very minimal effort required on the client-side. You won’t need to have a dedicated “librarian” curating, updating or maintaining content. It will be up and running after a few short weeks.
How much tagging and/or training of the content is required to get Answer Engine® to the point of beneficial usage?
Capacity Answer Engine® efficiently indexes the content you share, automatically tagging and categorizing your information assets based on multilayer metadata. It is good at its job from day one and becomes great at it over time through usage.
How is content and information searched within the system?
Capacity Answer Engine® searches start with a natural language question, similar to how you would approach your subject matter expert or insights team with a request for information. You can also easily search by keyword, topic, title, source, author or date.
Does Answer Engine® provide answers to questions or simply find documents?
Capacity Answer Engine® provides specific answers within your content for a better search experience. It acts as an answer engine rather than just a search engine by showing you the exact spot in your data asset where your answer lives.
What implementation strategies and support are provided for Answer Engine®?
The Capacity team strives to help drive and maximize engagement and adoption of the knowledge management platform within your organization. We provide each client with a support team.
Is Answer Engine® capable of accessing all common file formats?
Answer Engine® can engage with most common document, PDF, text, audio, image and video file formats.
How does Answer Engine® learn and improve?
Capacity Answer Engine® uses machine learning to improve over time based on user feedback. In essence, the more user interactions, the better the Answer Engine® works.
How long does it take to deploy Capacity Answer Engine®?
We guarantee beneficial usage in six weeks of granting us access to your data—significantly less time than most other knowledge management platforms, which can take as long as six months.
What does it take to get Answer Engine® up and running?
Everything you need to get Capacity Answer Engine® going is included in the base price. You are responsible for three things: attending a kickoff and weekly status meetings; working with your team to gain access to the data; and collaborating with our team to roll the Answer Engine® out to your teams.
Do I have to migrate my data to Answer Engine®?
Capacity Answer Engine® does not move your data, ever. It interacts with it on a permission-based level using integrations, API connections, and proprietary methods. It does not store your files; it creates Meta Data, the index, of current files.
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