Eclipse AI
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About
Eclipse AI is a customer feedback analytics platform that unifies customer feedback in one place. It uses AI to discover key trends and opportunities and provides actionable insights to improve customer experience. It offers features such as survey tools, social listening, speech analytics, free templates and benchmarking calculators.
Platform
Features
• ai-powered insights
• social listening
• speech analytics
• unify customer feedback in one platform
• free templates
• discover key trends and opportunities
• benchmarking calculators
• survey tool
FAQs
Can I use Eclips for free?
Yes, we offer a free plan. To get started, you can sign up for our Professional plan trial. This is free for 30 days. After which, you have the option to continue with the paid Professional plan or paid Basic plan or switch to the Free plan.
What are my billing options?
Yes, you have the option to pay either on a monthly or on an annual basis. The annual payment is 30% less than the monthly payment option.
How can I pay?
We accept all major credit cards. All listed prices are in USD.
Do you offer custom integrations?
We can setup 1-click integrations to suit your needs. Please get in touch with your requirements.
How long onboarding takes?
There is no onboarding fee. Onboarding takes a few clicks. When you start with Eclipse AI, you’ll also be partnered with a dedicated onboarding specialist who will create a detailed project plan and offer personalized, one-on-one support for your first 30 days. This ensures a smooth start and helps align your goals with our solutions.
Can I start with the Free or Basic plan?
Our Professional plan is free for 30 days. After which, you downgrade to the Free to Basic plan. For the first 30 days at least, we want to ensure you get the ‘full’ experience
Pricing Plans
Forever Free
Unknown Price• 1 user included
• Social and third-party review sites: 1 Connection
• Create unlimited surveys
• View the latest 500 responses
• Audio & video call data: Audio/video call transcripts, AI-generated call summaries
• Historical data: Upload one .csv file a month
• Customisable survey dashboard
• Customisable review dashboard
• Customisable call dashboard
• Integrations: Limited, Share survey dashboard with users and non-users: Share survey dashboard with users and non-users, Integration with Zendesk, Kanban Board, Account per company: 1, Priority support
Basic
$120.00 / month billed annually• 3 users included
• Social and third-party review sites: 3 Connections
• Create unlimited surveys
• View unlimited responses
• Audio & video call data: 50 audio/video calls per month
• Historical data: Upload one .csv file a month
• Customisable survey dashboard
• Split dashboard view to compare results side by side
• Customisable review dashboard
• Customisable call dashboard: Audio/video call transcripts, AI-generated call summaries, Key phrases and topics, Aggregate sentiment and sentiment trends, Share survey dashboard with users and non-users: Share survey dashboard with users and non-users, Integration with Zendesk, Kanban Board, Account per company: 1, Priority support
Professional
$199.00 / month billed annually• 5 users included
• Social and third-party review sites: 6 Connections
• Create unlimited surveys
• View unlimited responses
• Audio & video call data: 200 audio/video calls per month
• Historical data: Upload unlimited .csv files
• Customisable survey dashboard
• Split dashboard view to compare results side by side
• Customisable review dashboard
• Identify key phrases and topics, Real-time AI-generated actionable insights : From all sources, Free-text sentiment analysis, Audi/video call transcript, AI-generated call/video summaries, Integrations: Full API Access, Share survey dashboard with users and non-users: Share survey dashboard with users and non-users, Integration with Zendesk, Kanban Board, Account per company: Unlimited, Priority support
Job Opportunities
There are currently no job postings for this AI tool.
Ratings & Reviews
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