DTiQ
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About
DTiQ is an AI-powered platform that provides intelligent video and data solutions for businesses, particularly in the QSR, retail, and convenience store industries. It offers tools for loss prevention, improving speed of service, ensuring compliance, and driving operational efficiency. The platform includes features like intelligent video surveillance, data analytics integrating video and POS data, remote and field auditing services, and drive-thru solutions with AI-powered timers and dashboards. DTiQ aims to help businesses reduce theft, increase revenue, and boost profits through actionable insights.
Platform
Features
• data analytics
• loss prevention
• safety
• customer experience
• intelligent video
• speed of service
• drive-thru solutions
• remote and field auditing services
FAQs
DTiQ Privacy Policy Scope
We combine state-of-the-art surveillance equipment with advanced, cloud-based analytics and managed services to help businesses of all sizes identify and prevent theft, fraud, and other security breaches.
Can I use my current cameras?
Yes, we are compatible with most modern IP/ analog cameras. For more specifics about compatibility, we would bring in our sales engineers to help with the camera’s technical specifications.
How quick is installation?
Once all required documents are confirmed andsigned, a Project Manager will reach out with a date and time that works best.
What does your SmartAudit™ provide?
A SmartAudit™ provides a proactive approach to pinpoint employee theft, operational non-compliance, customer experience opportunities, and employee productivity challenges.
Can I customize my SmartAudit™ and how many questions does one have?
Yes! We recommend no more than 10 questions. This allows you to measure the KPIs that are most important to you.
Driveway Loops
A loop is a series of cabling that is placed under the concrete and in front of service points (e.g. order, cash, pick-up). The loops serve as a metal detector and is the key component in making the timer work and tracking events associated with each vehicle.
Why is my ranking screen is not showing other stores?
After an installation your store will be added to a Summit Ranking server within 24 hours. After this time, you will see other stores.
My store has opened for trading, why is the ranking screen not displaying my store?
You will appear on the ranking screen after you have served your first car for the morning, the driveway loops must be triggered by a vehicle.
Why is the data on the ranking screen different to the timer screen?
The ranking screen data is based on the rolling hour; therefore, if you do not serve a vehicle in that hour it will drop off intermittently until a car has been served.
Why is the data on the ranking screen different to the timer screen?
The blue timer screen is displaying data for a daypart which can span from a 2 to 3-hour window. The ranking screen is displaying hourly data (left side) and total for the day (right side).
Why is the data on the ranking screen different to the timer screen?
The blue timer screen is displaying data for a daypart which can span from a 2 to 3-hour window. The ranking screen is displaying hourly data (left side) and total for the day (right side).
Why does my timer screen still show the previous night’s data?
The info from the previous day will reset once your first car has been completed for the day.
Why has my timer screen reset to zero?
At the end of each daypart, your timer screen will reset and re-commence on the new daypart. For example, at 11am/2pm/5pm.
Why are cars randomly disappearing from the timer screen?
A car is activated by the loop which is under the ground in the driveway. A car can disappear for many reasons, such as loop sensitivity being too high or low, a car leaving the driveway after crossing only one loop
Why are cars not being detected at the order point?
The vehicle type could be too high to pick up the loop induction – this can occur with very high 4WDs, or a motorcycle may not trigger the loop.
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