Dimension
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About
Dimension is the first Customer Observability Platform designed to transform unstructured conversational data into actionable intelligence. Businesses often struggle with 95% of their data being unstructured text from customer interactions (phone calls, email, social, chat, surveys, tickets). Dimension uses advanced AI, including LLMs, to enrich this raw text into structured insights, eliminating the need for manual tagging and enabling goal-based segmentation. It automatically groups themes, detects emerging trends, and organizes data without a middleman. The platform provides interactive analytics for visualizing insights, tracking patterns, and drilling down to root causes. AI-embedded reporting offers recommendations and summaries within custom dashboards. Dimension supports integration of multiple data sources, offering omni-channel dashboards for various stakeholders and enabling the creation of infinite custom dimensions. It helps identify critical customer pain points, optimize agent performance, and reduce friction points across the customer journey. Dimension Labs prioritizes data security, being SOC2, ISO 2701, and GDPR compliant, with PII redaction, continuous penetration testing, and options for cloud or on-premise deployment.
Platform
Features
• comprehensive data security and compliance
• agent performance optimization
• predictive scoring for customer experience
• omni-channel data normalization and analysis
• ai-embedded reporting with recommendations
• interactive analytics for insight visualization
• automatic theme grouping and data organization
• ai-powered unstructured data transformation
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