Dimension Labs
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About
Dimension Labs is a customer intelligence platform built on next-gen text analytics. It unifies unstructured data from live agent chats, chatbots, social media, surveys, data lakes, call transcripts, and support interactions to provide actionable insights. Features include streamlined dashboards, continuous reporting, contextual monitoring, and predictive insights, helping businesses anticipate customer behavior and optimize customer journeys. It provides AI-driven recommendations and analytics workflows, reimagined with AI for chatbot/IVR, customer experience, contact center, consumer, and marketing applications.
Platform
Task
Features
• customer intelligence
• ai-driven recommendations
• predictive insights
• data unification
• unstructured data analysis
• automatic data enrichment
• visual workspace for unstructured data
• omni-channel dashboards
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