DataOrb
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About
DataOrb is an AI-driven customer experience (CX) intelligence platform that analyzes customer interactions to identify revenue opportunities. By examining conversations across multiple channels—including phone calls, emails, and live chats—the platform provides businesses with a comprehensive view of their customer touchpoints. It processes raw data to help organizations understand customer sentiment, intent, and friction points within the customer journey. The goal is to transform every interaction from a simple service task into a strategic data point for growth. The platform includes several specialized modules for different business functions. Interaction Insight focuses on analyzing conversations to identify churn risks and boost satisfaction, while Performance Pulse provides automated feedback and monitoring for agent coaching. A feature called Ask Mira allows users to query their CX data using natural language, functioning as an on-demand AI analyst. Additionally, the HelpIQ module provides agents with instant knowledge assistance during live interactions to improve resolution rates and service consistency. DataOrb is designed for CX leadership, sales teams, and operations managers in industries with high volumes of customer interactions, such as telecommunications and e-commerce. It supports over 80 languages, making it an effective tool for global enterprises managing diverse customer bases. Quality assurance teams use the system to monitor interactions for compliance and best practices, while revenue officers use it to find upsell opportunities that may be hidden within support tickets or general inquiries. This tool utilizes a verifiable AI approach, which links its insights directly to evidence found in actual customer interactions. This design provides transparency and trust, distinguishing it from black-box AI models that provide conclusions without context. The platform does not require complex manual keyword configurations and is designed for rapid deployment, often becoming operational within a few days. The system is also built to adapt to business changes continuously without requiring manual reconfiguration by the user.
Pros & Cons
Supports over 80 languages for global business operations.
Provides verifiable evidence from actual interactions for all AI insights.
Deployment is rapid, typically taking days rather than months.
Eliminates the need for manual and complex keyword configuration.
Continuously adapts to business needs without manual reconfiguration.
No public pricing information is available without a demo.
Full access to the platform requires a scheduled consultation.
Detailed technical integration specifications are not listed on the site.
Use Cases
CX Leaders can gain cross-touchpoint insights to boost customer satisfaction and loyalty by monitoring 100% of interactions.
Sales Teams can identify hidden revenue opportunities and optimize sales processes within customer support conversations.
Quality Assurance Managers can automate the agent monitoring and coaching process to scale quality control efficiently.
Platform
Features
• keyword-free contextual understanding
• cross-channel interaction tracking
• real-time agent assistance (helpiq)
• churn prevention analytics
• automated agent coaching and monitoring
• ask mira natural language analyst
• verifiable ai (glass-box) insights
• multilingual analysis (80+ languages)
FAQs
How many languages does DataOrb support?
The platform has multilingual capabilities that allow it to analyze customer conversations in more than 80 different languages. This support extends across all communication channels including voice and text.
Is the AI's logic transparent to the user?
Yes, the tool uses a Verifiable AI or glass-box approach. This means every insight provided is backed by specific evidence found within actual customer interactions rather than being a generic or unexplained output.
How long does it take to set up the platform?
DataOrb is designed for rapid deployment and typically gets up and running within days. It does not require months of implementation or complex manual keyword setups to begin providing insights.
What is the purpose of Ask Mira?
Ask Mira is an AI analyst feature that allows users to ask questions about their customer experience data using natural language. It translates these queries into specific CX intelligence and actionable reports.
Does the system help agents during live calls?
Yes, the HelpIQ product provides instant AI-powered knowledge to agents during their active workflows. This helps them find information quickly to resolve customer issues more efficiently without leaving the interaction.
Pricing Plans
Custom
Unknown Price• Interaction Insight
• Performance Pulse
• Insights Advisor
• Ask Mira AI Analyst
• HelpIQ Knowledge Base
• 80+ Language Support
• Verifiable AI Evidence
• Cross-channel Analysis
Job Opportunities
Finance Manager
Turn customer interactions into revenue growth with AI-powered CX intelligence, multilingual analysis across 80+ languages, and automated agent coaching.
Benefits:
Flexible work arrangements
Comprehensive health coverage
Generous PTO policy
Professional development support
Competitive compensation package
Education Requirements:
Postgraduate in Finance/Accounting
CA qualified
Strong foundation in accounting, compliance, and financial reporting
Experience Requirements:
5–10 years of relevant experience in finance and accounting operations
Prior experience in a tech company, services firm, or startup environment strongly preferred
Hands-on exposure to end-to-end finance ownership
Background in working on SaaS products
Other Requirements:
Strong knowledge of accounting principles, GST, TDS, and statutory compliance
Hands-on experience with Tally, Zoho Books, QuickBooks, or similar tools
Good command of Excel, financial tracking, and reporting
Working exposure to US GAAP / EU accounting principles / IFRS
Close attention to detail, strong ownership, and the ability to multitask independently
Responsibilities:
Manage accounts receivable and payable
Handle client invoicing, follow-ups, and account reconciliations
Maintain accurate books of accounts, ledgers, and financial records
Track project-wise billing and ensure alignment with contracts or SOWs
Ensure compliance with PF, TDS, GST, and other statutory requirements
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Ratings & Reviews
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