CX Genie
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About
CX Genie is an AI-powered customer support platform designed to automate and optimize customer support processes. It uses natural language processing and machine learning to provide automated, efficient, and personalized customer interactions. Key features include AI Chatbots, Help Desk, Workflow automation, Product Data Sync, Ticket Management, and Whitelabel options for agencies. It offers seamless integrations with various customer support tools, CRM systems, and messaging platforms and provides comprehensive analytics and insights into customer interactions.
Platform
Features
• 24/7 availability
• mobile app
• ai chatbots
• ticket management
• help desk
• workflow
• whitelabel for agencies
• product data sync
FAQs
What is CX Genie, and how does it work?
CX Genie is a platform designed to automate and optimize customer support processes. It uses natural language processing and machine learning to provide automated, efficient, and personalized customer interactions.
What are the key benefits of using CX Genie for our business?
CX Genie maximizes your ROI and offers a lot of business benefits through improving customer engagement, reducing support costs, 24/7 availability, and the ability to scale support efforts effortlessly.
Is CX Genie suitable for businesses of all sizes?
Yes, CX Genie is designed to cater to businesses of all sizes and categories, from startups to enterprise-level organizations. Whether you bring your own code or configure it in a few clicks, CX Genie is easily modified to meet your unique business needs.
How does CX Genie integrate with our existing customer support tools and systems?
CX Genie offers seamless integration with various customer support tools, CRM systems, and messaging platforms. Our team will work with you to ensure a smooth integration process. We not only make things easy on your customers, but set your teams up for success, and keep your business in sync.
Is there a need for human intervention when using CX Genie?
CX Genie can handle a significant portion of customer inquiries autonomously. However, it's designed to escalate complex issues to human agents when necessary, ensuring a seamless customer experience.
What kind of analytics and insights does CX Genie provide?
CX Genie offers comprehensive analytics and insights into customer interactions. You can track customer satisfaction, response times, and other key metrics to continuously improve your support processes.
Is CX Genie secure and compliant with data protection regulations?
Yes, CX Genie prioritizes data security and compliance. It adheres to industry-standard security practices and can be customized to comply with data protection regulations specific to your business.
Is my data secured?
Yes, your data is secured with CX Genie. We don't store your conversation with the AI. Your uploaded data, links, and files are stored on the cloud ChatGPT with their standard security. LLM calls are made using ChatGPT with their security measures.
Pricing Plans
Basic
Free Plan• 1,000 conversations/month.
• Max 1 team member
• Max 1 chatbot
• 20 documents for AI Knowledge (Files / FAQs / Articles / URLs)
• Install chatbot on website
• Hybrid chat mode for agent with AI recommendation
Premium
USD14.99 / /month• Everything from basic
• 5,000 conversations/month.
• Max 5 team members
• Unlimited chatbots
• 100 documents for AI Knowledge (Files / FAQs / Articles / URLs)
• Install chatbot on mobile app
Pro
USD24.99 / /month• Everything from premium
• 30,000 conversations/month.
• Max 30 team members
• Unlimited AI knowledge updates
• Usage reports
• API access
• Live Chat technical support
Enterprise
Unknown Price• Everything from pro
• > 30,000 conversations/month.
• > 30 team members
• Custom AI Training Model
• On-premise solution
• SAML SSO
• Audit logs
• 24/7 Ticket Support
Job Opportunities
There are currently no job postings for this AI tool.
Ratings & Reviews
No ratings available yet. Be the first to rate this tool!
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