Convin
Click to visit website
About
Convin is an AI-powered contact center software that uses conversation intelligence to record, transcribe, and analyze customer conversations. It offers a suite of tools including real-time agent assist, automated quality assurance, automated agent coaching, and an AI learning management system. The platform provides 100% automated conversation scoring, omnichannel QA, AI-generated feedback, custom scorecards, and detailed reporting dashboards. Convin aims to improve agent performance, boost customer satisfaction (CSAT), increase revenue, and ensure compliance.
Platform
Task
Features
• peer-to-peer coaching
• personalised and targeted sessions
• ai-driven coaching session assignment
• feedback and alert mechanism
• automated sampling and manual audit workflow
• receive gen ai-powered feedback
• omnichannel qa on calls, chats, and email
• 100% automated conversation scoring
Job Opportunities
There are currently no job postings for this AI tool.
Ratings & Reviews
No ratings available yet. Be the first to rate this tool!
Featured Tools
Songmeaning
Songmeaning uses AI to reveal the stories and meanings behind song lyrics. It offers lyric translation and AI music generation.
View Details
Whisper Notes
Offline AI speech-to-text transcription app using Whisper AI. Supports 80+ languages, audio file import, and offers lifetime access with a one-time purchase. Available for iOS and macOS.
View Details
GitGab
Connects Github repos and local files to AI models (ChatGPT, Claude, Gemini) for coding tasks like implementing features, finding bugs, writing docs, and optimization.
View Details
nuptials.ai
nuptials.ai is an AI wedding planning partner, offering timeline planning, budget optimization, vendor matching, and a 24/7 planning assistant to help plan your perfect day.
View Details
Make-A-Craft
Make-A-Craft helps you discover craft ideas tailored to your child's age and interests, using materials you already have at home.
View DetailsPixelfox AI
Free online AI photo editor with comprehensive tools for image, face/body, and text. Features include background/object removal, upscaling, face swap, and AI image generation. No sign-up needed, unlimited use for free, fast results.
View Details
Smart Cookie Trivia
Smart Cookie Trivia is a platform offering a wide variety of trivia questions across numerous categories to help users play trivia, explore different topics, and expand their knowledge.
View Details
Code2Docs
AI-powered code documentation generator. Integrates with GitHub. Automates creation of usage guides, API docs, and testing instructions.
View Details