Convin
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About
Convin is an AI-powered contact center software that uses conversation intelligence to record, transcribe, and analyze customer conversations. It offers a suite of tools including real-time agent assist, automated quality assurance, automated agent coaching, and an AI learning management system. The platform provides 100% automated conversation scoring, omnichannel QA, AI-generated feedback, custom scorecards, and detailed reporting dashboards. Convin aims to improve agent performance, boost customer satisfaction (CSAT), increase revenue, and ensure compliance.
Platform
Task
Features
• peer-to-peer coaching
• personalised and targeted sessions
• ai-driven coaching session assignment
• feedback and alert mechanism
• automated sampling and manual audit workflow
• receive gen ai-powered feedback
• omnichannel qa on calls, chats, and email
• 100% automated conversation scoring
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