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Convin

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About

Convin is an AI-powered contact center software that uses conversation intelligence to record, transcribe, and analyze customer conversations. It offers a suite of tools including real-time agent assist, automated quality assurance, automated agent coaching, and an AI learning management system. The platform provides 100% automated conversation scoring, omnichannel QA, AI-generated feedback, custom scorecards, and detailed reporting dashboards. Convin aims to improve agent performance, boost customer satisfaction (CSAT), increase revenue, and ensure compliance.

Platform
Web
Keywords
aiconversation intelligencequality assurancecontact centerautomated quality management
Task
call center qa

Features

peer-to-peer coaching

personalised and targeted sessions

ai-driven coaching session assignment

feedback and alert mechanism

automated sampling and manual audit workflow

receive gen ai-powered feedback

omnichannel qa on calls, chats, and email

100% automated conversation scoring

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