Conversica
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About
Conversica provides a Conversational AI platform powered by Revenue Digital Agents. It focuses on engaging leads, nurturing relationships, and qualifying opportunities through AI-driven, two-way conversations. The platform supports marketing, sales, and customer success teams. It automates interactions across multiple channels and languages. Conversica integrates with existing tech stacks to maximize efficiency and revenue generation.
Platform
Task
Features
• multi-language support
• ai-powered conversations
• lead qualification
• lead nurturing
• lead engagement
• omni-channel support (chat, email, sms)
• customer success management
• revenue digital assistants
FAQs
What languages do you support?
Conversica Revenue Digital Assistants™ have human-like and personalized conversations in the contact’s preferred language and will dynamically switch when a different language is detected. We support French, Japanese, Italian, German, Spanish, Portuguese and more.
What channels does your product support?
Conversica Revenue Digital Assistants hold Powerfully Human®️ conversations over chat, email and SMS. They are smart and flexible enough to transition mid-conversation to a different channel or language while driving toward the desired result.
What level of reporting is available?
Conversica offers several out-of-the-box reports to help get our clients started. This includes, but is not limited to, lead quality, funnel and status reports and reports that allow you to compare the performance of conversations, RDAs, lead sources and more.
What underlying technology powers the chat solution?
Conversica leverages various AI models and data science technologies to support its Conversational AI platform. For chat we are using neural network search to comb through the client’s data and respond accurately to brand-related questions.
Do you use GPT or other Generative AI solutions?
Conversica leverages various AI models and data science technologies to support its Conversational AI platform. We use GPT and other AI models in combination with our custom intent models to power our email, SMS and chat solutions.
What are the common integration points? How many integrations do you have?
Conversica fits seamlessly into your existing tech stack, reading lead data and account insights to build personalized conversations and ensuring the details of the conversations and additional insights the Revenue Digital Assistant uncovers are written into the system of record.
What’s the typical deployment timeline for a new customer?
Conversica has pre-built over 1,000 conversations that are trained and optimized to drive specific outcomes. Since these purpose-built templates are ready off the shelf, most customers are up and having conversations with prospects in less than 21 days.
Where are your emails sent from? Who hosts the email server?
Conversica Revenue Digital Assistants are a part of your team and as such their communications come from your domain. As part of the initial setup, the Conversica team works with to send from your email servers.
What data privacy and security measures does Conversica take to ensure your customers and customers’ customers are protected?
Conversica takes its customers’ data very seriously. We are committed to honoring all security measures. We encrypt data in transit and when stored. Conversica is certified for SOC2, GDPR, ISO 27001 and others.
Where is the data from the exchanges stored?
Conversica is a SaaS platform that is 100% cloud-based in Amazon Web Services. We do not operate our own physical servers, routers, load balancers, or DNS servers. All of our servers are within our own virtual private cloud (VPC).
What type of data do you have access to in our system of record?
Our Revenue Digital Assistants initiate conversations with individuals on behalf of a customer via email and/or text utilizing contact information provided by the customer. To initiate a conversation by email with an individual, Conversica RDAs need the name and email address.
How is Conversica different from a Marketing Automation Platform?
Unlike Marketing Automation which conducts one-way communication to talk at many contacts, Conversica talks with contacts. Conversica complements your high funnel, one-to-many email nurture communications with quick and relevant dialog that is personalized to drive the desired business outcome.
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