Clearstep
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About
Clearstep is a conversational AI healthcare assistant that provides end-to-end patient journey solutions. It improves patient access and engagement with a medical AI chat, overcomes staff shortages and burnout, and increases efficiency. Clearstep offers a Smart Access Suite for virtual triage and care navigation, and clinical journeys to streamline patient follow-ups and remote monitoring.
Platform
Task
Features
• symptom checker
• insurance checks
• prescription support
• automated routine patient requests
• ai-powered smart routing engine
• clinical journeys
• smart access suite: care navigation
• smart access suite: virtual triage
FAQs
Do you white label?
Yes, we can configure Clearstep’s color palette, logos, and triage endpoints (with specific provider and facility data as well as scheduling resources) to match your organization’s brand guidelines and specific care resources.
What is your pricing model?
Clearstep is a SaaS solution that is licensed for a fixed monthly fee with additional variable fees associated with the features you select for your Clearstep implementation and the scale of the implementation.
How configurable is the Clearstep platform?
The core of the Clearstep platform is a powerful symptom checking and care routing engine. Additional features can be plugged into the core according to your organization’s needs.
What EMR and data integrations are available?
Clearstep integrates with facility, inventory, scheduling, EMR, and CRM databases. We are a member of Epic’s AppOrchard. Summaries of Clearstep encounters can also be pushed back and stored as a record.
I am interested in bringing the Clearstep platform into our health system, but am unsure which stakeholders to pitch the solution to. Any thoughts?
Clearstep frequently works with Digital or Patient Experience, Marketing, and IT departments. We recommend reaching out to directors, VPs, SVPs, and / or chief-level executives in each of these departments
How do you protect PHI?
All data is encrypted both in transit and at rest. We only store user-identifying data after receiving explicit consent from the user. All such user-identifying data is stored separately from medical data.
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