Reduce first-line customer support costs by 95% using an AI-powered API that delivers human-quality, context-aware responses in seconds for global businesses.
ChatNode
Empower your support team with 24/7 AI agents that learn from your website data, execute real tasks via API actions, and provide human-like customer service.
Starting at
$35/mo
About ChatNode
ChatNode is an advanced AI platform designed to help businesses transform their static data and website content into dynamic, autonomous support agents. Unlike traditional chatbots that rely on rigid decision trees, ChatNode agents utilize state-of-the-art large language models to provide human-like responses to customer inquiries 24/7. The platform allows users to train their agents by crawling URLs, uploading documents, or connecting knowledge bases. This ensures the AI has a deep, contextual understanding of company-specific products and policies, resulting in high-accuracy support resolution without manual intervention. A standout feature is "AI Actions," which enables agents to complete functional tasks rather than just answering questions. An agent can be configured to book meetings via Calendly, handle billing inquiries through Stripe, and capture lead information for CRMs via custom API calls. The setup process is entirely no-code, featuring a visual designer that allows users to define the agent's personality and establish handoff protocols to live human agents when complex issues arise. This ensures customers always receive a resolution, whether through automation or human expertise. The platform is ideal for customer support teams, marketing professionals, and solopreneurs scaling their availability without increasing headcount. It is particularly valuable for e-commerce and SaaS industries where providing 24/7 assistance and handling multilingual queries is a necessity. With the ability to process up to 12.5 million characters of training data per agent, ChatNode can ingest massive amounts of technical documentation or help centers, making it a powerful tool for organizations with complex information ecosystems. ChatNode offers technical flexibility by supporting various models, including GPT-4o, Claude 3.5 Sonnet, and DeepSeek. This allows businesses to choose the best balance of speed and reasoning for their needs. Security is a focus, with AES-256 encryption and a zero-retention policy ensuring user data is never used to train third-party models, satisfying GDPR requirements. With predictable pricing and white-labeling options, it provides a scalable path for integrating sophisticated AI into daily business workflows.
ChatNode pros & cons
Pros
- Supports a wide range of LLMs including GPT, Claude, Gemini, and DeepSeek.
- Massive training capacity with 12.5 million characters allowed per individual AI agent.
- Includes AI Actions that allow agents to execute real-world tasks like booking and billing.
- Strict zero-retention policy ensures sensitive company data is never used for model training.
- Seamlessly integrates with professional tools like Zendesk, Slack, Notion, and Zapier.
Cons
- The ability to use a custom domain is locked behind the high-tier Scale plan or a $53/month add-on.
- Removing the 'Powered by Chatnode' branding requires a separate $35/month payment on lower plans.
- The Lite plan is limited to only one AI agent and 1,250 message credits.
- Individual file uploads for training data are capped at a maximum of 20 MB per file.
ChatNode use cases
- Customer support managers can automate 24/7 FAQ responses and set up human handoff protocols for complex technical issues.
- E-commerce business owners can integrate Stripe and Calendly to automate billing queries and sales appointment scheduling directly in chat.
- Marketing teams can deploy lead capture agents to convert website visitors and track geographic insights to optimize local campaigns.
- Solopreneurs can quickly turn their technical documentation into an interactive AI assistant for users without writing any code.
- Global enterprises can maintain multilingual agents that stay updated by automatically crawling company websites for the latest policy changes.
ChatNode features
- custom branding and white-labeling options
- advanced analytics and geographic user insights
- aes-256 data encryption and gdpr compliance
- live human agent handoff with full context
- automated website crawling and knowledge training
- ai actions for api calls, stripe, and calendly
- multi-model support including gpt-4o and claude 3.5
- no-code visual agent designer
ChatNode pricing
Is ChatNode free? No, ChatNode doesn't offer a free plan; pricing starts at $35 / month.
Lite
$35 / month
- 1 AI Agent
- 1,250 credits/month
- 5 AI Actions per agent
- 12,500,000 characters for training
- API access
- Unlimited files & URLs
- Access to all models
- Up to 20 MB per file
Standard
$89 / month
- 3 AI Agents
- 12,500 credits/month
- 10 AI Actions per agent
- 3 team members
- Auto-retrain
- Live agent support
- Automation integrations
- Custom avatars
Scale
$377 / month
- 8 AI Agents
- 50,000 credits/month
- 20 AI Actions per agent
- 5 team members
- Use custom domain
- Remove Powered by ChatNode branding
- Priority support
Enterprise
Price varies
- Unlimited AI Agents
- Unlimited messages per month
- Unlimited team members
- Dedicated Account Manager
- Custom features
- Priority support
- API access
ChatNode FAQs
How do AI Support Agents differ from standard chatbots?
Unlike traditional chatbots that use rigid scripts, ChatNode agents use advanced AI to understand context and provide human-like responses. They can also perform real-world tasks through AI Actions and autonomously update their knowledge by crawling your data.
Can I hand off conversations to a live human agent?
Yes, ChatNode supports a seamless live agent handoff process. When an agent cannot resolve an issue, it can transfer the conversation to a human teammate while providing the full interaction context to ensure a smooth transition.
Is my data used to train global AI models?
No, ChatNode has a zero-retention data policy which ensures that your input data is solely yours. Your business information is never used for re-training any of the underlying AI models.
What kind of data can I use to train my AI Agent?
You can train your agent by crawling website URLs, uploading local documents like PDFs or Word files, or connecting to knowledge bases like Notion, Google Drive, and OneDrive. Each agent can process up to 12.5 million characters.
How do message credits work and can they be refilled?
Credits are consumed based on the model used for each message. You can enable 'Auto-Recharge' which adds 1,000 non-expiring credits for $9 when your balance falls below a specific threshold.
Ratings & reviews
No reviews yet. Be the first to share how ChatNode worked for you.
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