Calabrio Bot Analytics
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About
Calabrio Bot Analytics is a sophisticated chatbot analytics platform that helps you monitor and rapidly improve bot performance and quality. It analyzes every conversation over voice and chat, from virtual agent to live agent with the help of AI. It unlocks bot performance insights to empower teams, increase automation, and upgrade CX. Funnel chatbot data into powerful, centralized conversation analytics software. Calabrio contact center AI isn’t just designed to help your business grow. It’s built to grow with your business, capable of analyzing every conversation, and cuts through complexity to find critical insights.
Platform
Keywords
Task
Features
• conversation analytics
• virtual agent analytics
• all access pass to conversation data
• bot experience score
• bot automation score
• integration with bot development platforms (google dialogflow, kore.ai, microsoft powerva, salesforce einstein, amazon lex, ibm watson, and others)
• one analytics platform for all your conversations
• monitor key metrics
FAQs
What is Chatbot Analytics Software?
Chatbot analytics software collects, analyzes, and visualizes data from all of your chatbots’ interactions with customers. Calabrio Bot Analytics is a chatbot analytics platform that captures interaction data from all of your bots—whether AI chatbots or voicebots—and delivers all of the tools you need to understand your bot performance and quickly take action to improve it.
How does Bot Analytics help me boost chatbot performance?
Calabrio’s chatbot analytics platform simplifies bot performance analysis and accelerates time to impact by providing unprecedented visibility into the ins and outs of all your bot interactions. Access the most important chatbot metrics in one simple dashboard, have all of your transcript data at your fingertips, and dig into critical issues like intent configuration, bot responsiveness, and much more with ease.
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