Anecdote
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About
Anecdote is an AI-powered customer experience platform designed to help teams collect, analyze, and act on customer feedback. It connects to 125+ feedback sources, automates feedback analysis with AI tagging and prioritization, and offers features like surveys, competitor analysis, insight dashboards, and feedback alerts. Anecdote helps businesses make data-driven decisions, improve customer satisfaction, and build customer-oriented products.
Platform
Features
• insights dashboard
• competitor analysis
• feedback search
• feedback alerts
• ai tagging & prioritization
• ai surveys
• anomalies detection
• action-ready insights
FAQs
How easy is it to connect up sources and analyze your feedback data in real-time?
You can connect a new data source with just one click. Our AI will extract and analyze the data, and within a day, you'll have AI-tagged categories, actionable insights, and clear priorities. Plus, any new data will be automatically updated.
How accurately does Anecdote extract insights from customer feedback data?
Our proprietary NLP engine and machine learning models enable Anecdote to pinpoint insights with acute, personalized accuracy - significantly higher than competitors. With premium you secure custom taxonomy and your own model trained on your data.
What kind of sources can Anecdote analyze for feedback?
Anecdote seamlessly integrates with surveys, review sites, community forums, social channels, and 125+ other sources to uncover insights.
Is my data secure with Anecdote?
Absolutely. We understand data security is critical. Anecdote is SOC 2 certified and undertakes regular 3rd party penetration tests and audits to validate our strict security practices. We encrypt all data in transit and at rest, and leverage zero-trust access controls across our cloud infrastructure. You can feel confident entrusting your data to our platform. Data is stored in Encrypted S3 bucket and Elastic Search.
We already use Medallia/Qualtrics. Why should we use Anecdote?
Our customers say that Anecdote offers more in-depth qualitative analysis, while also being easier to use and providing better value for money. Plus, with a smaller, more agile team, we're able to respond to your needs quickly—at a much lower cost.
How many languages does Anecdote understand?
Anecdote is Polyglot. It is equally strong in English, Arabic (including dialects), Spanish, Portuguese, Chinese, and the top-40 other most popular languages worldwide.
Pricing Plans
2-Week Trial
Unknown Price• 2 Data Sources
• Feedback Search
• Insight Dashboards
• Bug Analysis
• Action-ready Insights
Job Opportunities
There are currently no job postings for this AI tool.
Ratings & Reviews
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