Airline Operations AI
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About
Airline Operations AI provides a holistic, integrated approach to airline operations management using next-generation digital tools and AI-based solutions. Developed in partnership by KLM and BCG, it helps front-line staff make informed, data-driven decisions by providing a full picture of the operational impact across the network. The suite covers passenger operations, network optimization, ground handling, cargo, and maintenance. Key tools mentioned include Phaser for engine end-of-life planning, ALIGN for ground resource planning and simulation, and Pathfinder for optimized fleet type allocation. It offers a single source of truth, AI overlays for clear insights, simulations for scenario planning, and decision support to balance operational performance, customer experience, efficiency, and employee engagement.
Platform
Features
• real-time decision support
• network optimization
• passenger operations management
• maintenance planning
• simulations and scenario-planning
• ai overlays for insights
• cargo operations support
• ground handling management
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