Aide
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About
Aide automates customer support using LLMs. It offers features like classifying messages, drafting answers for agents, and automating responses to customers with high accuracy over email and chat. It understands customer interactions by categorizing questions into topics, pinpointing areas for improvement, and monitoring trends over time. Aide automates repetitive workflows, boosts team efficiency with AI assistance, and deflects volume with bots to handle common questions instantly.
Platform
Features
• workflows
• topic classification
• agent panel
• insight reports
• website ai chatbot
• automated scenarios
• generative ai suggestions
• drafts for agents
FAQs
How is pricing determined?
Pricing is based on conversation volume rather than team size. All plans include unlimited team members at no extra cost.
Is there a free trial?
Yes, we offer a 30-day trial for all teams. No credit card is required.
Does pricing fluctuate month-to-month?
No. Your chosen plan remains consistent monthly, accommodating seasonal demands. As long as you have a track record of staying within your plan's limit (and don't exceed 1.5x in any month), your service continues uninterrupted.
Why am I billed for all conversations if Aide only assists with some?
Aide processes every conversation but takes action selectively. Your subscription covers this comprehensive service, including tagging, reports, agent assistance and automated actions. Because we don't charge per automation, you can work to increase your automation coverage without worrying about additional charge.
Pricing Plans
Essentials
$300.00 / /mo• Topic Detection
• Text Classification
• Customer Insights
• Model Feedback And Oversight
• Conditional automations (if / then)
• Automate actions
• Suggest actions to agents
• Route & triage
• Collect fields
• Shopify workflows
Pro
$500.00 / /mo• Topic Detection
• Text Classification
• Customer Insights
• Model Feedback And Oversight
• Conditional automations (if / then)
• Automate actions
• Suggest actions to agents
• Route & triage
• Collect fields
• Shopify workflows
Pro Plus
$800.00 / /mo• Topic Detection
• Text Classification
• Customer Insights
• Model Feedback And Oversight
• Conditional automations (if / then)
• Automate actions
• Suggest actions to agents
• Route & triage
• Collect fields
• Shopify workflows
Enterprise
Unknown PriceJob Opportunities
There are currently no job postings for this AI tool.
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