Botpress

Build and deploy custom AI agents powered by the latest LLMs to automate customer support and complex workflows with native integrations and visual building tools.

Freemium chatbot building

Free plan available

$89/mo

About Botpress

Botpress is a comprehensive infrastructure platform designed for creating, deploying, and managing AI-driven agents. It serves as an all-in-one environment that allows users to leverage the latest large language models (LLMs) to build conversational interfaces that go beyond simple chat. The platform's core is its autonomous engine, LLMz, which interprets instructions, manages memory, and executes code to provide structured, contextual responses. Unlike rigid rule-based systems, Botpress agents are designed to handle multi-step logic and maintain state across complex, persistent conversations, making them suitable for production-level deployment. The development experience centers around the Botpress Studio, a visual drag-and-drop interface that simplifies agent design while remaining highly extensible for technical users. Developers can inject custom JavaScript into agent lifecycle events, access robust APIs and SDKs, and maintain full observability through detailed execution logs and real-time monitoring. The platform supports a hybrid approach, allowing agents to utilize multiple LLMs from providers like OpenAI, Anthropic, and Groq. It also features built-in knowledge base ingestion, which lets agents answer questions based on uploaded documents, websites, and structured data tables. Deployment is highly flexible, featuring native integrations for popular channels such as WhatsApp, Slack, Telegram, and Zendesk. For organizations with specific operational requirements, the platform offers "Human Handoff" capabilities, enabling AI agents to escalate routine inquiries to live support specialists seamlessly. The architecture is built on isolated runtimes, ensuring that every agent runs in its own self-contained environment. This makes the tool effective for a diverse range of users, from solo hobbyists testing prototypes with free credits to Fortune 500 companies implementing enterprise-grade automation with advanced security needs. What distinguishes Botpress is its flexible pricing model combined with a focus on expert-led scalability. It provides a unique "Managed" plan where the Botpress team builds and maintains the agents for the user, removing internal technical overhead. The platform also prioritizes financial transparency by billing LLM usage at provider costs without markups and offering tools to set custom spending caps. With features like visual knowledge base indexing and a robust community on Discord, it offers a complete ecosystem for those looking to transition from basic chatbots to sophisticated agentic systems.

Botpress pros & cons

Pros

Generous free tier includes $5 monthly AI credits for experimentation.
Isolated runtime architecture ensures long-term agent durability and compatibility.
Transparent AI spending bills LLM usage at provider cost without markups.
Supports seamless handoff from AI agents to human support staff.
Native integrations for major platforms like WhatsApp, Slack, and Zendesk.

Cons

AI Spend forecasting is currently difficult as there is no reliable estimation tool.
White labeling is restricted to the webchat widget and excludes the Studio or Dashboard.
Bots automatically stop responding when message limits are reached without manual intervention.

Botpress use cases

Customer support leads can build agents to automate 90% of routine inquiries like refunds and cancellations across multiple channels.
Solo developers can prototype complex AI agents for free using the visual studio and monthly AI credits.
Enterprises can utilize the Managed plan to have Botpress experts build and maintain custom workflows with zero internal overhead.
Marketing teams can implement proactive chat bubbles to increase visitor engagement and capture leads on their websites.
E-commerce businesses can integrate agents with CRMs and Stripe to provide real-time order status and process authentications.

Botpress features

multi-channel deployment
api and sdk for developers
human-in-the-loop handoff
visual drag-and-drop studio
structured data tables
custom javascript code execution
knowledge base document ingestion
llmz autonomous inference engine

Botpress pricing

Is Botpress free? Yes, Botpress has a free plan, and paid plans start at $89 / month.

Pay-as-you-go

Free

Visual building studio
Free monthly AI credit
Community support
Cloud hosting
Knowledge base answering
Basic analytics

Plus

$89 / month

Human handoff
Conversation insights
Watermark removal
Proactive chat bubble
Visual knowledge base indexing
Technical support via live chat

Team

$495 / month

Role-based access control
Real-time collaboration
Custom analytics
Advanced support
Higher AI spend limits

Managed

$1,245 / month

Custom development
Ongoing maintenance
System integration
Team training sessions
Dedicated Success Manager
Monthly strategy reviews

Botpress FAQs

What is considered an incoming message and event?

An incoming message or event is any action that triggers bot activation, such as a user sending a message, a reaction being added, or a proactive trigger. Actions that do not count include messages sent by the bot or internal flow transitions.

How does the monthly AI Credit work?

Every month, Botpress provides a $5 USD credit to your workspace to cover the consumption of AI tokens. Once this credit is consumed, you must increase your AI Spend limit to continue performing AI-based actions.

Can I white label my AI agents?

White labeling is available for the webchat widget on Plus, Team, and Enterprise plans. This allows you to remove the 'Powered by Botpress' watermark and customize branding for end users.

What happens when I reach my message limit?

Once a workspace reaches its incoming message and event limit, all associated bots will stop responding. Users can either wait for the monthly reset on the 1st of the month or purchase a limit increase.

Does Botpress support multiple LLM providers?

Yes, Botpress allows you to access LLMs from various providers like OpenAI, Anthropic, and Groq. You can also bring your own LLM or API key to maintain full control over your model usage.

Ratings & reviews

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