Patched
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About
Patched provides advanced agentic workflows designed to optimize Enterprise IT and Operations. It automates critical functions such as resolving tickets, updating knowledge bases, and executing runbooks efficiently. The system actively monitors for trigger events, including incoming emails, chat messages, alerts, and service requests, mimicking human team responses. By doing so, Patched aims to significantly reduce Mean Time To Resolution (MTTR) and Average Handle Time (AHT), while simultaneously boosting First Contact Resolution (FCR) rates and ensuring strict adherence to Service Level Agreements (SLAs). A key advantage is its ability to integrate seamlessly without requiring users to alter their existing IT tools. Patched boasts over 10,000 monthly downloads and is backed by Y Combinator.
Platform
Task
Features
• agentic workflows
• trigger event monitoring (requests)
• trigger event monitoring (alerts)
• trigger event monitoring (chat)
• trigger event monitoring (email)
• execute runbooks
• update knowledge
• resolve tickets
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