Syncly
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About
Syncly is an AI-powered Customer Feedback Intelligence Platform designed to transform raw customer feedback into actionable insights. It uncovers valuable insights to enhance customer satisfaction, boost retention, and accelerate growth. The platform offers Holistic Customer Intelligence to quickly identify and address issues, Proactive Churn Prevention through sentiment alerts, and Precision Without Complexity with its self-training AI. Syncly empowers teams across all industries, including CX/CS, Product, Ops, and Leadership. Key features include Customizable Taxonomy for intent-based analysis, Personalized Dashboards for automated VoC reports, comprehensive Sentiment Analysis, AI-Powered Intelligence for root cause analysis, Real-Time Alerts for negative feedback, Social Listening with AI-enabled noise filtering, and One-click Integration for a single source of truth across customer touchpoints like emails, chats, and social media. Syncly is backed by Y Combinator and focuses on helping customer-facing teams understand urgent issues by automatically categorizing data and surfacing trending topics and sentiments.
Platform
Features
• real-time alerts
• sentiment analysis
• personalized dashboard
• social listening
• one-click integration
• ai-powered intelligence
• customizable taxonomy
• proactive churn prevention
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