Aide
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About
Aide automates customer support using GPT LLMs, achieving 99% accuracy in classifying messages, drafting agent answers, and automating customer responses across email and chat. It offers comprehensive features like topic classification, generative AI suggestions, automated scenarios, and website chatbots. The platform helps users understand every customer interaction by analyzing conversations, categorizing questions into topics, and pinpointing areas for improvement. It automates repetitive workflows by identifying automatable issues and building conditional workflows with actions like routing and tagging. Aide boosts team efficiency through AI assistance, smart tagging, generating accurate AI responses, and ensuring consistency with defined SOPs. Furthermore, it deflects volume with bots trained on past tickets and knowledge articles, providing a testing environment and smooth hand-offs to human agents when needed. Aide integrates with popular platforms like Zendesk and Shopify and is suitable for various industries.
Platform
Features
• customizable ai chatbots
• conditional automation scenarios
• agent assist panel & tools
• customer interaction insights & reporting
• automated workflow building
• generative ai suggestions for agents
• topic detection & message classification
• automated customer support & responses
FAQs
How is pricing determined?
Pricing is based on conversation volume rather than team size. All plans include unlimited team members at no extra cost.
Is there a free trial?
Yes, we offer a 30-day trial for all teams. No credit card is required.
Does pricing fluctuate month-to-month?
No. Your chosen plan remains consistent monthly, accommodating seasonal demands. As long as you have a track record of staying within your plan's limit (and don't exceed 1.5x in any month), your service continues uninterrupted.
Why am I billed for all conversations if Aide only assists with some?
Aide processes every conversation but takes action selectively. Your subscription covers this comprehensive service, including tagging, reports, agent assistance and automated actions, without additional charge per automation.
I want to know what ROI (return on investment) to expect. Can you help predict that?
Take a look at our ROI calculator. It can give an estimate of how much time and money Aide saves based on your monthly support volume and different automation strategies.
Pricing Plans
Essentials
USD300.00 / per month• Topic Detection & Text Classification
• Customer Insights & Model Feedback
• Conditional Automations
• Automate Actions & Route Tickets
• AI Drafted Answers for Agents
• Suggest Responses & Macros
• Trainable AI Chatbot Deployment
• Up to 1200 Monthly Conversations
• Unlimited Tagging
• Agent Assist Panel
Pro
USD500.00 / per month• All Essentials Plan Features
• Up to 2500 Monthly Conversations
• Hands-on Support from Team
• Fully Guided Implementation
Pro Plus
USD800.00 / per month• All Pro Plan Features
• Up to 4000 Monthly Conversations
• Dedicated Support (Slack, Teams, WhatsApp)
• Weekly Progress Meetings
• Unlimited Reporting
• Priority Support
Enterprise
Unknown Price• All Pro Plus Plan Features
• Custom Monthly Conversations
• Custom Integrations
• Dedicated Success Manager
• Dedicated Engineering Support
Job Opportunities
There are currently no job postings for this AI tool.
Ratings & Reviews
No ratings available yet. Be the first to rate this tool!
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