Aide
Click to visit website
About
Aide is an AI tool designed to automate and enhance customer support using large language models (LLMs). It accurately classifies incoming messages, drafts responses for agents, and automates customer interactions across email and chat with high precision. Aide provides a holistic view of customer interactions by analyzing and categorizing conversations, helping businesses identify key pain points and monitor trends. It enables the automation of repetitive workflows by detecting automatable issues and building conditional workflows based on customer data. This frees agents to focus on complex queries. The tool also boosts team efficiency by providing AI assistance, such as smart tagging, generating accurate AI responses based on historical data, and centralizing knowledge bases to ensure consistent service. Furthermore, Aide facilitates the creation of AI chatbots, trained on existing knowledge and past tickets, to handle common inquiries, with seamless escalation to human agents for complex cases. It integrates with popular help desks like Zendesk, Front, and Shopify.
Platform
Features
• enterprise-grade security
• text classification
• one-click integrations
• topic detection
• custom tone and identity for bots
• ai chatbot training
• draft contextual answers
• conditional automations
FAQs
How is pricing determined?
Pricing is based on conversation volume rather than team size. All plans include unlimited team members at no extra cost.
Is there a free trial?
Yes, we offer a 30-day trial for all teams. No credit card is required.
Does pricing fluctuate month-to-month?
No. Your chosen plan remains consistent monthly, accommodating seasonal demands. As long as you have a track record of staying within your plan's limit (and don't exceed 1.5x in any month), your service continues uninterrupted.
Why am I billed for all conversations if Aide only assists with some?
Aide processes every conversation and your subscription covers this comprehensive service, including tagging, reports, agent assistance, and automated actions. We don't charge per automation, so you can increase coverage without additional costs.
I want to know what ROI (return on investment) to expect. Can you help predict that?
Take a look at our ROI calculator. It can give an estimate of how much time and money Aide saves based on your monthly support volume and different automation strategies.
Pricing Plans
Essentials
USD300.00 / per month• Monthly Conversations up to 1200
• Unlimited tagging
• Agent assist panel
• Automated scenarios
• Chatbot on your website
Pro
USD500.00 / per month• Monthly Conversations up to 2500
• Unlimited tagging
• Agent assist panel
• Automated scenarios
• Chatbot on your website
• Hands-on support from our team
• Fully guided implementation
Pro Plus
USD800.00 / per month• Monthly Conversations up to 4000
• Unlimited tagging
• Agent assist panel
• Automated scenarios
• Chatbot on your website
• Dedicated support on Slack, Teams or WhatsApp
• Weekly Progress Meetings
• Custom integrations
• Unlimited reporting
• Priority support
Enterprise
Unknown Price• Custom Monthly Conversations
• Unlimited tagging
• Agent assist panel
• Automated scenarios
• Chatbot on your website
• Dedicated support on Slack, Teams or WhatsApp
• Weekly Progress Meetings
• Custom integrations
• Unlimited reporting
• Dedicated Success Manager
Job Opportunities
There are currently no job postings for this AI tool.
Ratings & Reviews
No ratings available yet. Be the first to rate this tool!
Alternatives
Narrot
Narrot is an AI-powered customer support automation API that reduces costs by automating first-line support. It offers 24/7 support with instant response times and easy integration.
View Details
Hexoloop
Hexoloop is an AI-powered customer support tool that transforms conversations into instant solutions by taking real actions through direct API integrations.
View Details
My AskAI
My AskAI is an AI customer support agent that automates up to 75% of support tickets, integrates with existing helpdesk tools, and offers a quick, no-dev setup.
View Details
Zetabot
Zetabot is an advanced AI chatbot designed to streamline customer support operations, revolutionize businesses, and reduce costs by up to 60%.
View Details
Chaterimo
Chaterimo is an AI-powered customer service chatbot for e-commerce and websites, leveraging ChatGPT, Claude, or Gemini to reduce costs and save time.
View DetailsFeatured Tools
Songmeaning
Songmeaning is an AI-powered tool that helps users uncover the hidden stories and meanings behind song lyrics, enhancing their musical understanding.
View Details
PropLytics
PropLytics is an AI-powered platform for real estate investors, providing data-backed ROI insights to help make smarter, faster investment decisions.
View Details
GitGab
GitGab is an AI tool that contextualizes top AI models like ChatGPT, Claude, and Gemini with your GitHub repositories and local code for enhanced development.
View Detailsnuptials.ai
nuptials.ai is an AI wedding planning partner, offering timeline planning, budget optimization, vendor matching, and a 24/7 planning assistant to help plan your perfect day.
View Details
Fastbreak AI
Fastbreak AI is an ultimate AI-powered sports operations engine, offering intelligent software for sports league scheduling, tournament management, and brand sponsorship.
View Details
BestFaceSwap
BestFaceSwap is an AI-powered online tool that enables users to easily change faces in videos and photos with high-quality and realistic results.
View Details
Healing Grace Alternative Healing
Healing Grace Alternative Healing is a center offering personalized care through organic bath and body products, natural remedies, and spiritual healing practices.
View Details
Smart Cookie Trivia
Smart Cookie Trivia is a platform offering a wide variety of trivia questions across numerous categories to help users play trivia, explore different topics, and expand their knowledge.
View DetailsLatest AI News
View All News
Invisible AI prompts in academic papers expose a cunning new tactic to manipulate peer review and undermine scientific integrity.
US tightens AI chip export controls on Malaysia and Thailand, trapping key semiconductor hubs in the US-China tech war.
Irrelevant inputs, like cat facts, cripple advanced AI's reasoning, highlighting a dire need for context engineering.