Aide
Click to visit website
About
Aide automates customer support using GPT LLMs, achieving 99% accuracy in classifying messages, drafting agent answers, and automating customer responses across email and chat. It offers comprehensive features like topic classification, generative AI suggestions, automated scenarios, and website chatbots. The platform helps users understand every customer interaction by analyzing conversations, categorizing questions into topics, and pinpointing areas for improvement. It automates repetitive workflows by identifying automatable issues and building conditional workflows with actions like routing and tagging. Aide boosts team efficiency through AI assistance, smart tagging, generating accurate AI responses, and ensuring consistency with defined SOPs. Furthermore, it deflects volume with bots trained on past tickets and knowledge articles, providing a testing environment and smooth hand-offs to human agents when needed. Aide integrates with popular platforms like Zendesk and Shopify and is suitable for various industries.
Platform
Features
• customizable ai chatbots
• conditional automation scenarios
• agent assist panel & tools
• customer interaction insights & reporting
• automated workflow building
• generative ai suggestions for agents
• topic detection & message classification
• automated customer support & responses
FAQs
How is pricing determined?
Pricing is based on conversation volume rather than team size. All plans include unlimited team members at no extra cost.
Is there a free trial?
Yes, we offer a 30-day trial for all teams. No credit card is required.
Does pricing fluctuate month-to-month?
No. Your chosen plan remains consistent monthly, accommodating seasonal demands. As long as you have a track record of staying within your plan's limit (and don't exceed 1.5x in any month), your service continues uninterrupted.
Why am I billed for all conversations if Aide only assists with some?
Aide processes every conversation but takes action selectively. Your subscription covers this comprehensive service, including tagging, reports, agent assistance and automated actions, without additional charge per automation.
I want to know what ROI (return on investment) to expect. Can you help predict that?
Take a look at our ROI calculator. It can give an estimate of how much time and money Aide saves based on your monthly support volume and different automation strategies.
Pricing Plans
Essentials
USD300.00 / per month• Topic Detection & Text Classification
• Customer Insights & Model Feedback
• Conditional Automations
• Automate Actions & Route Tickets
• AI Drafted Answers for Agents
• Suggest Responses & Macros
• Trainable AI Chatbot Deployment
• Up to 1200 Monthly Conversations
• Unlimited Tagging
• Agent Assist Panel
Pro
USD500.00 / per month• All Essentials Plan Features
• Up to 2500 Monthly Conversations
• Hands-on Support from Team
• Fully Guided Implementation
Pro Plus
USD800.00 / per month• All Pro Plan Features
• Up to 4000 Monthly Conversations
• Dedicated Support (Slack, Teams, WhatsApp)
• Weekly Progress Meetings
• Unlimited Reporting
• Priority Support
Enterprise
Unknown Price• All Pro Plus Plan Features
• Custom Monthly Conversations
• Custom Integrations
• Dedicated Success Manager
• Dedicated Engineering Support
Job Opportunities
There are currently no job postings for this AI tool.
Ratings & Reviews
No ratings available yet. Be the first to rate this tool!
Alternatives
Zendesk AI Agents
Zendesk AI Agents is an AI-powered solution that automates over 80% of customer interactions on any channel, resolving complex issues independently. It uses agentic AI to reason and adapt, delighting customers and reducing costs at scale, with quick setup.
View Details
My AskAI
My AskAI is an affordable AI customer support agent designed to automate up to 75% of customer tickets, integrating seamlessly with existing support tools.
View Details
AnsweriQ
AnsweriQ is an AI tool that transforms customer service by automating self-service and empowering agents with AI assistance, leading to zero contact resolution and faster support.
View Details
SupBot
SupBot is an AI-powered support solution that instantly handles customer queries, automates responses, and reduces operational costs for businesses.
View Details
TalkForce AI
TalkForce AI is an AI-powered voice and chat platform that automates customer service and handles routine inquiries, providing 24/7 support to boost efficiency and satisfaction.
View DetailsFeatured Tools
adly.news
adly.news is a free platform that simplifies newsletter advertising, connecting businesses with engaged audiences through ad slots, offering bidding, negotiation, and messaging.
View Details
PDF Translator
PDF Translator is an AI-powered tool for instant document translations. Upload PDFs, select from 100+ languages, and get format-preserving translations for free.
View Details
DeVoice
DeVoice is an AI-powered audio and video tool that offers unlimited, accurate transcription, AI rap generation, and background noise removal capabilities.
View Details
DeepSwapAI
DeepSwapAI is a professional AI face swap platform for developers, offering enterprise-grade face exchange technology with RESTful API, SDKs, and batch processing.
View DetailsFace Swap AI
Face Swap AI is a free AI tool for instant face swapping in photos and videos, delivering stunning HD results without signup or watermarks for creative projects.
View Details
StoryShort
StoryShort is an AI creation tool that helps you create viral faceless videos on auto-pilot, generating engaging content in minutes.
View Details
AIhumanize
AIhumanize is an advanced AI humanizer tool that transforms AI-written text into natural, authentic writing, helping you bypass all major AI detectors.
View Details
LoveGen AI
LoveGen AI is an all-in-one platform integrating major image and video AI models, enabling creation from text, visual enhancement, and video generation.
View Details
Capacity
Capacity is an AI tool that helps you turn any idea into a working web app, including fullstack applications and cloned websites, without writing code.
View DetailsNano Banana Pro
Nano Banana Pro is a reasoning-first 4K AI image editor designed for creative teams to generate lossless 4K visuals, transparent PNGs, and high-quality exports.
View Details
ImageTranslator
ImageTranslator is an AI-powered online tool that translates text in images instantly, supporting over 100 languages while preserving original layout.
View DetailsSeedance 2
Seedance 2 is a groundbreaking AI video generation technology that delivers 1080p cinematic quality with advanced motion synthesis and multi-shot storytelling.
View Details
KissGen AI
KissGen AI is the best AI kissing video generator, transforming memories into lifelike kissing videos with realistic animations and custom styles.
View Details