Aide
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About
Aide is a sophisticated customer service platform designed for teams that utilizes AI to enhance customer support. It empowers businesses to streamline their operations by automatically classifying messages, drafting responses, and creating automated workflows with high accuracy (99% over email and chat). Aide's features include generative AI suggestions, chatbot creation for FAQs, detailed insight reports, and monitoring capabilities to track customer interactions and identify improvement areas. Businesses can manage repetitive tasks efficiently, allowing agents to focus on more complex queries. Aide serves different industries, such as eCommerce and financial services, providing a secure and compliant service. With one-click integrations to platforms like Zendesk and Front, Aide ensures a seamless implementation process. The pricing model is based on conversation volume, offering a balanced solution for both small businesses and large organizations.
Platform
Task
Features
• smart tagging
• automated workflow creation
• comprehensive knowledge base management
• agent assistance
• insight reports and monitoring
• chatbot building
• generative ai suggestions
• topic classification
FAQs
How is pricing determined?
Pricing is based on conversation volume rather than team size. All plans include unlimited team members at no extra cost.
Is there a free trial?
Yes, we offer a 30-day trial of our Starter plan.
Does pricing fluctuate month-to-month?
No. Your chosen plan remains consistent monthly, accommodating seasonal demands.
Why am I billed for all conversations if Aide only assists with some?
Aide processes every conversation but takes action selectively, covering a comprehensive service.
What's the cost per conversation?
You'll pay between $0.05 to $0.10 per conversation, depending on your volume.
Pricing Plans
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