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Unthread

Paid
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About

Unthread is an AI-powered support platform designed for Slack to help IT, HR, customer support, employee support, and RevOps teams streamline operations. It offers end-to-end workflow automations, agentic AI for ticket deflection and automation, and a comprehensive knowledge base to identify and close knowledge gaps. Key features include Slack-native ticket intake, support emails, customer portal, live chat, and advanced AI analytics. Unthread integrates with numerous tools, provides flexible API access, and ensures enterprise-grade security. It manages multiple teams, offers custom settings and permissions, and facilitates cross-team collaboration for complete service management, incident management, and on-call rotations.

Platform
Web
Task
support automation

Features

enterprise-grade security

knowledge management

advanced ai analytics

integrates with favorite tools

omni-channel ticket intake

end-to-end workflow automations

agentic ai for ticket deflection

ai support in slack

Pricing Plans

Basic
USD50.00 / per agent / month

Conversation tracking

SLAs and assignments

Slack Inbox

Slack Broadcasts

Basics integrations & API

Dedicated Slack support channel

Up to 100 conversations/month

Pro
USD75.00 / per agent / month

Everything in Basic

Unlimited conversations

Multiple email inboxes

In-app live chat

Knowledgebase sync

Automatic tagging

NPS & CSAT surveys

CRM integrations

Enterprise
Unknown Price

Custom integrations

Single sign-on (SSO)

HRIS integration & directory sync

HIPAA & BAAs

Dedicated hosting

Mass email broadcasts

Industry-leading SLAs

Slack enterprise grid

LDAP integration

Job Opportunities

There are currently no job postings for this AI tool.

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