Unthread
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About
Unthread is an AI-powered support automation platform that integrates with Slack, Email, Microsoft Teams, and Live Chat. It provides features such as conversational ticketing, workflow automation, AI-generated responses, knowledgebase sync, and integrations with various tools like Jira, Zendesk, CRMs, and task managers. Unthread aims to automate support processes for IT, HR, Customer Support, Product, and RevOps teams, enabling them to resolve tickets faster and improve team collaboration.
Platform
Task
Features
• workflow automation
• give your support team superpowers with a co-pilot create self-updating documentation that learns from tickets bring all of your channels into one place
• deflect up to 60% of tickets with conversational ai
• first ticketing platform for human + ai agents
• ai when you need it
• conversational ticketing
• solve tickets faster with ai built into slack, email, microsoft teams, and live chat.
• automate support in slack with agentic ai
Pricing Plans
Basic
$50.00 / month / agent• Conversation tracking
• SLAs and assignments
• Slack Inbox access
• Slack broadcasts
• Basic integrations & API access
• Dedicated support Slack channel
• Up to 100 conversations per month
Pro
$75.00 / month / agent• Everything in Basic
• Unlimited conversations
• Multiple email inboxes
• In-app live chat
• Knowledgebase sync
• Automatic conversation tagging
• NPS & CSAT surveys
• Webhook API access
• CRM integrations
Enterprise & Business
Unknown Price• Custom integrations
• Single sign-on (SSO)
• HRIS integration & Directory Sync
• HIPAA & BAAs
• Dedicated hosting environment
• Mass email broadcasts
• Industry-leading SLAs
Job Opportunities
There are currently no job postings for this AI tool.
Ratings & Reviews
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