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Unthread

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About

Unthread is an innovative customer support platform that utilizes AI to enhance communications within Slack. It automates conversation tracking as support tickets, prioritizes them using AI, and provides a unified inbox. Features include in-app chat, shared email management, various integrations, and real-time analytics to measure response times and ticket trends. Ideal for organizations seeking scalable solutions, it is backed by Y Combinator and is designed to make customer support enjoyable and efficient.

Platform

Keywords

automation customer engagement slack integration ai support ticketing system

Task

customer support

Features

• real-time analytics

• integration with task managers and crms

• scoped for various industries

• automation of support responses

• in-app live chat

• shared email inbox

• ai-generated support

Pricing Plans

Basic

USD50.00 / per month per agent

• Conversation tracking

• SLAs and assignments

• Slack Inbox access

• Slack broadcasts

• Basic integrations & API access

• Dedicated support Slack channel

• Up to 100 conversations per month

Pro

USD250.00 / per month

• Everything in Basic

• Unlimited conversations

• Multiple email inboxes

• In-app live chat

• Knowledgebase sync

• Automatic conversation tagging

• NPS & CSAT surveys

• Webhook API access

• CRM integrations

Enterprise

USD150.00 / per month

• Custom integrations

• Mass email broadcasts

• Single sign-on (SSO)

• HRIS integration & Directory Sync

• Dedicated hosting environment

• Industry-leading SLAs

Social Media

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