Unthread
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About
Unthread is an AI-powered support platform designed for Slack to help IT, HR, customer support, employee support, and RevOps teams streamline operations. It offers end-to-end workflow automations, agentic AI for ticket deflection and automation, and a comprehensive knowledge base to identify and close knowledge gaps. Key features include Slack-native ticket intake, support emails, customer portal, live chat, and advanced AI analytics. Unthread integrates with numerous tools, provides flexible API access, and ensures enterprise-grade security. It manages multiple teams, offers custom settings and permissions, and facilitates cross-team collaboration for complete service management, incident management, and on-call rotations.
Platform
Features
• enterprise-grade security
• knowledge management
• advanced ai analytics
• integrates with favorite tools
• omni-channel ticket intake
• end-to-end workflow automations
• agentic ai for ticket deflection
• ai support in slack
Pricing Plans
Basic
USD50.00 / per agent / month• Conversation tracking
• SLAs and assignments
• Slack Inbox
• Slack Broadcasts
• Basics integrations & API
• Dedicated Slack support channel
• Up to 100 conversations/month
Pro
USD75.00 / per agent / month• Everything in Basic
• Unlimited conversations
• Multiple email inboxes
• In-app live chat
• Knowledgebase sync
• Automatic tagging
• NPS & CSAT surveys
• CRM integrations
Enterprise
Unknown Price• Custom integrations
• Single sign-on (SSO)
• HRIS integration & directory sync
• HIPAA & BAAs
• Dedicated hosting
• Mass email broadcasts
• Industry-leading SLAs
• Slack enterprise grid
• LDAP integration
Job Opportunities
There are currently no job postings for this AI tool.
Ratings & Reviews
No ratings available yet. Be the first to rate this tool!
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