Benefits:

• Flexible hybrid work model

• Fulfilling and inclusive experience

• Global diversity, equity, & inclusion

Education Requirements:

• Bachelor’s degree in Business, Computer Science, Engineering, or related field

Experience Requirements:

• Minimum of 5+ years of related experience in Customer Success / Experience

• 1+ years of AI related experience

• Experience in go-to-customer/GTM roles in enterprise technology / SaaS

• Experience managing AI or software adoption programs

• Demonstrated experience designing and executing success plans

Other Requirements:

• Project & Program Management skills

• Technical readiness knowledge (generative AI, integrations)

• Business & Strategic Acumen

• Responsible AI & Compliance knowledge

Responsibilities:

• Accelerate customers’ time-to-value for Zendesk AI solutions

• Own customers’ multi-year AI roadmap

• Deliver quantifiable commercial outcomes and protect renewals

• Serve as the design authority for customers’ AI deployments

• Partner with executive stakeholders to co-create AI strategy