smartQED

Accelerate incident resolution by 50% using AI-powered visual investigation maps and automated recommendations for IT operations, SRE, and support teams.

Freemium incident analyzing

Free plan available

$100/user / year

About smartQED

smartQED is a visual workspace designed for collaborative incident investigation and problem analysis. It moves beyond traditional ticketing systems by providing a centralized environment where teams can map out issues visually rather than relying on disparate notes and chat logs. The platform is built around a patented technology that utilizes investigation maps to help IT operations, site reliability engineering (SRE), and support teams identify root causes significantly faster than manual methods. By visualizing the problem space, teams can ensure everyone is on the same page and reduce the cognitive load during critical outages. The core of the platform is the AI-powered Investigation Map, which often utilizes a structured Fishbone diagram format. This visual structure allows team members to organize symptoms, evidence, and potential causes in a logical, structured way that is easily digestible. The tool integrates AI-driven recommendations, known as QED Insights, which leverage historical data and community knowledge to suggest likely causes or solutions to the problem at hand. It also features automated reporting tools that allow teams to generate comprehensive post-mortem or root cause analysis (RCA) documents with a single click once an incident is resolved. The tool is best suited for cross-functional teams handling complex system outages or recurring technical problems. Roles such as DevOps engineers, maintenance specialists, and technical support leads can use the shared workspace to collaborate in real-time, even across different time zones. Because it integrates with existing stack components like Jira, Slack, and Microsoft Teams, it fits naturally into established workflows where incident communication is already occurring, ensuring that the visual analysis is always synced with the official record of truth. What differentiates smartQED from standard IT Service Management (ITSM) tools is its visual-first approach and the use of knowledge-based recommendations. Instead of just tracking ticket status, it provides a diagnostic framework that guides the investigator. The ability to pull insights from past incidents within the organization or from a broader community library helps teams avoid redundant work during high-pressure downtime scenarios. This transition from reactive tracking to proactive visual analysis allows teams to increase their overall productivity by 30% or more.

smartQED pros & cons

Pros

Reduces incident resolution time by up to 50% using patented visual analysis technology.
Offers a completely free tier for small teams of up to 5 users with no credit card required.
Provides automated report generation to streamline post-mortem and RCA documentation.
Enables real-time collaborative investigation across DevOps, SRE, and support teams.
Integrates directly with enterprise tools like Jira and Slack to maintain workflow consistency.

Cons

The free plan is strictly limited to 5 users and 20 monthly AI insights.
Advanced integrations and custom support are reserved for higher-tier Business plans.
Dedicated account management is only available on the top-tier subscription levels.

smartQED use cases

SRE and DevOps teams can map out complex system outages visually to identify root causes 50% faster than traditional methods.
IT Support leads can use AI recommendations to provide faster resolutions to recurring tickets based on historical incident data.
Maintenance engineers can collaborate in a shared visual workspace to perform thorough Root Cause Analysis on hardware failures.
Operations managers can automate the generation of post-mortem reports to ensure consistent documentation across all incident life cycles.

smartQED features

microsoft teams integration
knowledge-based recommendations
slack collaboration app
jira marketplace integration
automated rca reporting
fishbone diagram analysis
ai-powered qed insights
visual investigation map

smartQED pricing

Is smartQED free? Yes, smartQED has a free plan, and paid plans start at $100 / user / year.

Free

Up to 5 users
20 QED Insights per user/month
QED Templates for community
QED Community Support

Team

$100 / user / year

Up to 5 users
20 QED Insights per user/month
QED Insights from own data
QED Templates for community
Email Support
Automated Reporting

Team Plus

$200 / user / year

Up to 20 users
40 QED Insights per user/month
QED Insights from own data
Email Support
Automated Reporting
Live Chat Support

Business

$400 / user / year

Up to 100 users
60 QED Insights per user/month
Dedicated Account Manager
Customizations & Integrations
Jira, Slack, MS Teams apps

smartQED FAQs

Can I use smartQED for free?

Yes, smartQED offers a free plan for teams of up to 5 users with no credit card required. This plan includes 20 AI-powered insights per user each month and access to community templates.

How does the AI help in solving incidents?

The platform uses patented AI-powered 'QED Insights' to provide recommendations. These suggestions are based on your team's historical data and a library of community templates to help identify root causes faster.

Which third-party apps does smartQED integrate with?

The platform offers specialized apps for Jira and Slack, and it also supports integration with Microsoft Teams. These allow you to sync investigation data directly with your existing ticketing and communication tools.

What is a Visual Investigation Map?

An Investigation Map is a structured visual workspace, often using Fishbone diagrams, that allows teams to organize evidence and potential causes. It helps teams collaborate in real-time to solve problems up to 50% faster.

Ratings & reviews

No reviews yet. Be the first to share how smartQED worked for you.