Relay.app

Streamline complex workflows with human-in-the-loop approvals and AI agents that automate data extraction, summarization, and routing across 100+ business apps.

Freemium workflow automation

About Relay.app

Relay.app is a workflow automation platform designed to bridge the gap between fully autonomous processes and manual human oversight. It allows teams to build sophisticated automation playbooks that connect various third-party applications. Unlike traditional automation tools that focus solely on machine-to-machine tasks, Relay.app introduces human-in-the-loop steps, allowing users to pause workflows for approvals, manual data entry, or strategic decisions before the process continues. This makes it particularly effective for operationalizing standard operating procedures (SOPs) that require qualitative judgment rather than simple binary logic. The platform is built with native AI capabilities, enabling users to deploy AI agents within their workflows. These agents can perform tasks such as transcribing audio, generating text-to-speech, extracting data from documents, and summarizing long email threads. Users can prompt top-tier models like GPT-4o, Claude 3.5 Sonnet, and Gemini 1.5 Pro directly within the interface. Additionally, the tool provides utility features like data formatters, web scraping, and the ability to run custom JavaScript, providing technical flexibility without a steep learning curve for non-developers. Relay.app is geared toward small business owners, project managers, and operations teams who find traditional tools like Zapier or Make either too complex or too rigid. It caters to a wide range of industries, including marketing, product management, and professional coaching. Its intuitive UI is a primary draw, focusing on clarity during the testing phase and providing clear error messages, which helps non-technical users build and troubleshoot complex multi-step automations without needing an engineering background. What distinguishes Relay.app from its competitors is its emphasis on collaboration and human intervention. While many platforms treat manual steps as a failure of automation, Relay.app treats them as a core feature. It offers shared workspace connections and collaborative editing, making it a multiplayer automation tool. Furthermore, its pricing model is notably transparent; all features and integrations are available across all plans, including the free tier, with the only primary differences being usage limits for steps and AI credits.

Relay.app pros & cons

Pros

Human-in-the-loop steps allow for manual approvals and context-aware decisions within automated flows.
All 100+ third-party integrations are available on the free plan without premium tier locks.
The user interface is more intuitive and less cluttered than legacy competitors like Zapier or Make.
Customer support is highly responsive, with reports of bug fixes being deployed on the same business day.
Users can connect their own AI API keys to bypass platform credit limits and manage costs directly.

Cons

The free plan is limited to 200 successfully completed steps per month, which may be low for high-volume tasks.
Fast polling intervals for data updates are restricted to higher-tier paid plans.
Collaborative features like shared connections and multiplayer roles require a Team subscription.
AI credit consumption varies between models, making it necessary to monitor usage for complex tasks.

Relay.app use cases

Small business owners can automate lead management by using AI to parse waitlist replies and save them into a Notion database.
Marketing managers can streamline newsletter distribution by transferring content from Outlook to Notion with a human review step.
Product managers can integrate Asana and Linear to sync tasks while maintaining manual control over path selection.
Operations teams can build SOPs that include mandatory approval steps for high-stakes financial or legal workflows.
Non-technical consultants can create complex data-formatting workflows using the visual builder without writing custom code.

Relay.app features

data extraction and summarization
shared app connections
batch trigger support
custom javascript execution
web scraping utility
built-in ai credits
multi-step automation playbooks
human-in-the-loop approvals

Relay.app pricing

Is Relay.app free? Yes, Relay.app has a free plan, and paid plans start at $19 / month.

Professional

$19 / month

1 user
5,000 free AI credits/mo
750 steps per month
Data extraction and classification
Web scraping
Run custom JavaScript

Team

$69 / month

10 users included
5,000 free AI credits/mo
2,000 steps per month
Shared workflows
Shared connections
Multiplayer roles

Enterprise

Price varies

Custom usage limits
Custom integrations
Priority support
Agent building workshops
SOC2 & GDPR compliance
Dedicated shared Slack channel

Free

1 user
500 free AI credits/mo
Multi-step workflows
200 steps per month
100+ integrations
Access to GPT, Claude, and Gemini

Relay.app FAQs

What counts as a step in a workflow?

Every numbered item in your workflow consumes one step each time it runs successfully. Triggers and checking/polling for new data do not count toward your monthly step usage.

Which AI models can I use with Relay.app?

The platform supports leading models including GPT-4o, Claude 3.5 Sonnet, and Google Gemini 1.5 Pro. You can use built-in AI credits or connect your own provider account to handle billing directly.

Does the Free plan limit access to specific integrations?

No, all plans provide access to the same 100+ integrations. You will not be charged extra for any 'premium' integrations, though faster polling times are reserved for paid plans.

How does human-in-the-loop functionality work?

This feature allows you to add manual steps such as approvals, data inputs, or path selections. The workflow pauses until a human completes the action, ensuring oversight for sensitive processes.

Ratings & reviews

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