iEngage.ai
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About
iEngage.ai is an AI-powered API platform developed by Aikon Labs, aimed at augmenting knowledge workers by transforming unstructured data from conversations into reusable enterprise knowledge. It lights up "dark data" by extracting, storing, and providing access to information, insights, and intelligence from various interactions, including text, audio, and video. The platform offers over 200 APIs for custom use cases, connecting with systems of record and engagement. It also provides ready-to-use solutions like FreshEngage for Freshdesk users to enhance customer support, and Ariv.ai, a personal knowledge assistant for Microsoft Teams and Slack. iEngage.ai utilizes cutting-edge machine intelligence to create an API-accessible enterprise knowledge graph, helping to democratize tribal know-how, reduce repetitive questions, discover experts, and deliver context-aware answers and suggestions.
Platform
Features
• reduces repetitive questions by providing direct answers and context
• democratizes tribal know-how and identifies subject matter experts
• offers a personal knowledge assistant for microsoft teams and slack (via ariv.ai)
• augments support agents for faster issue resolution (via freshengage)
• creates an api-accessible enterprise knowledge graph
• extracts information, insight, and intelligence from text, audio, and video interactions
• provides 200+ apis for custom enterprise integrations
• transforms unstructured conversational data into reusable knowledge
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