Blobfish AI
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About
Blobfish AI is a powerful voice AI tool designed to revolutionize contact center agent training. It provides realistic AI-assisted role-play simulations, allowing agents to practice real-life customer conversations in a safe environment. The platform simulates various customer scenarios, from routine inquiries to high-stakes calls with angry customers, tailored to specific industry, customer, and product needs. Agents engage with AI voices that react dynamically, helping them develop critical soft skills like defusing tension and thinking on their feet. After each simulation, agents receive immediate, actionable feedback to track soft skills, improve talk tracks, and drive performance. Blobfish AI supports flexible agent training, onboarding, upskilling, and compliance, reducing ramp time and training costs by replacing static lessons with interactive voice practice. Managers can track progress, customize evaluation criteria, and deploy tailored scenarios, ensuring agents are confident and proficient.
Platform
Task
Features
• customizable evaluation criteria
• customizable training scenarios
• voice ai coaching platform
• support for onboarding and upskilling
• manager dashboards for progress tracking
• on-demand agent training availability
• immediate, actionable feedback
• realistic ai-powered call simulations
FAQs
What is Blobfish AI?
Blobfish AI is a voice AI tool that helps call center agents practice and improve through realistic call simulations.
What types of scenarios are available?
From tricky angry customers to smooth upsells, practice handling objections, tech issues, or making confident cold calls. We cover whatever your team faces.
Can we customize the evaluation criteria?
Yes, you can set your own metrics, adjust scoring weights, and make everything match your QA style, avoiding rigid templates.
How long does setup take?
Standard setup with custom scenarios and QA checklists takes 1 week. Integrations or other custom features may take 2 weeks or more.
What’s available now?
Realistic AI call simulations, instant personalized feedback, manager dashboards for progress tracking, and fully custom scenarios and scoring.
Is there a free trial?
Yes, you receive a 1-week free trial to thoroughly test out all the features and capabilities of the platform.
Job Opportunities
There are currently no job postings for this AI tool.
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