Truffle
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About
Truffle is an AI tool designed for integrating with Slack to automatically answer questions and generate documentation from past conversations. It retains knowledge from previously answered queries, making information easily searchable for team members. The tool enhances communication efficiency by summarizing important discussions and providing insights relevant to users' inquiries. Truffle offers different pricing plans for various needs, including a free plan for single channel usage and premium features for larger teams. It supports both private and community use, ensuring that all members have access to the necessary information without repeated inquiries.
Platform
Task
Features
• ai-based answers
• smart discovery
• knowledge base for previously answered questions
FAQs
How does Truffle work?
Truffle works by scanning Slack channels for conversations, summarizing them into Q&A format.
Does Truffle have access to my entire Slack workspace?
Truffle only accesses the channels it is added to, not the entire workspace.
Who can add Truffle to my Slack workspace?
Workspace owners or admins can add Truffle; security may restrict others from doing so.
What data does Truffle store?
Truffle securely stores answered questions to help in answering.
What happens when I remove Truffle from a Slack channel?
Data from channels is cleared within 24 hours of removal.
Can Truffle access direct messages?
Truffle cannot access direct messages unless added to a group.
Can Truffle be added to private channels?
Yes, with a paid plan, Truffle can be added to private channels.
Where does Truffle store my data?
Data is stored in EU-based AWS accounts with some metadata possibly retained.
How do you ensure that no other client sees my team’s content?
Truffle interacts with Slack via signed requests to ensure data security.
What are Truffle’s security practices? How do I know my team’s data is safe?
Truffle employs enterprise-grade security measures to protect data.
What happens when I remove Truffle from my Slack workspace?
Data is marked for deletion after 7 days post-removal from the workspace.
Can I request a copy of my team’s data?
You can request a copy of your data via email.
Pricing Plans
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