Supermoon
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About
Supermoon is an AI-driven communication management tool designed specifically for e-commerce and customer service. It offers features such as shared inbox access, live chat integration, smart contact forms, an omnichannel inbox, AI customization for reply suggestions, and CRM functionalities. The platform streamlines customer support by automating responses and providing teams with essential customer data from various channels like Shopify, email, and social media. With pricing plans that cater to different team sizes and needs, Supermoon empowers businesses to enhance customer satisfaction while saving time on routine inquiries.
Platform
Task
Features
• shared inbox
• ai customization
• team chat
• live chat
• smart contact form
• omnichannel inbox
• crm
• shopify integration
FAQs
What is considered an AI Reply?
The number of replies written by AI per month, including drafts, rewrites, auto-answers, and suggestions.
Do my leftover AI Replies roll over to the next billing cycle?
No, at the end of your payment cycle, your AI Reply usage will restart to the amount that correlates with the plan you are on.
Can I purchase more AI Reply Credits?
Yes, extra AI Reply credits can be purchased for $10 per 100 AI Replies.
What are Smart Replies?
Smart Replies are draft messages generated to save time on customer messages.
What is the difference between plans?
The main difference is the number of AI Replies available per month, along with support features and setup assistance.
Pricing Plans
Starter
USD19.00 / per month• 100 AI Replies
• All channels & apps
• Unlimited teammates
• Unlimited messages
• AI Sentiment Detection
• AI Message Summaries
• Core support
Growth
USD49.00 / per month• 500 AI Replies
• All channels & apps
• Unlimited teammates
• Unlimited messages
• AI Sentiment Detection
• AI Message Summaries
• Core support
• Personalized AI setup & onboarding assistance
Pro
USD99.00 / per month• 1500 AI Replies
• All channels & apps
• Unlimited teammates
• Unlimited messages
• AI Sentiment Detection
• AI Message Summaries
• Core support
• Personalized AI setup & onboarding assistance
Ultra
USD299.00 / per month• 5000 AI Replies
• All channels & apps
• Unlimited teammates
• Unlimited messages
• AI Sentiment Detection
• AI Message Summaries
• Core support
• Personalized AI setup & onboarding assistance
• Dedicated account manager
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